Return and Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, please review the following policy to understand your options for returns and refunds.

1. General Policy Overview:

We offer distinct return and refund procedures for physical items and digital products. Please read the relevant section below for specific guidelines.

2. Physical Items:

Eligibility for Returns:

  • Items can be returned within 30 days of delivery.
  • The item must meet the following conditions:
  • Unused: The product should not show signs of wear or use.
  • Original Packaging: The item must be returned in its original packaging, including all accessories, manuals, and tags.
  • Proof of Purchase: A valid receipt, order confirmation, or other proof of purchase is required.

How to Initiate a Return:

  1. Contact us at CustomerService@GorgeousDiaries.com with your order details.
  2. We will provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Pack the item securely and include the RAN with your return shipment.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless:
  • The item was received defective or damaged upon arrival.
  • The wrong item was sent due to our error.

Refund Processing:

  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
  • If a refund cannot be processed due to missing or incomplete eligibility requirements, we will notify you promptly.

3. Digital Products:

Non-Refundable Items:

  • All sales of digital products, such as eBooks, software, or other downloadable content, are final and non-refundable once the purchase is completed.

Exception for Technical Issues:

  • If you encounter technical issues that prevent access to your purchased digital product, we are here to assist. Please:
  1. Contact us at CustomerService@GorgeousDiaries.com.
  2. Provide details about the issue, including your order number and any error messages.
  3. Allow us up to 2 business days to investigate and resolve the matter.
  • If the issue cannot be resolved, we may issue a replacement or refund at our discretion.

4. Additional Information:

  • We reserve the right to decline a return or refund request if the policy conditions are not met.
  • For questions or assistance, please reach out to us at CustomerService@GorgeousDiaries.com. Our customer service team is available to help resolve any concerns.

Thank you for shopping with us. Your satisfaction is important, and we appreciate your understanding of these guidelines.